Privacy Policy

Introduction

Energshoulder Ltd ("we", "us", or "our") operates https://energshoulder.world/ (the "Site"). This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website.

Please read this Privacy Policy carefully. If you do not agree with our policies and practices, please do not use our Site.

Information We Collect

Information You Provide Directly

When you use our contact form or communicate with us, we collect the following information:

• Name
• Email address
• Organisation (optional)
• Message content

We collect this information to respond to your enquiry, provide information about our services, and maintain records of our communications.

Information Collected Automatically

When you visit our Site, certain information is collected automatically, including:

• Browser type and version
• Operating system
• IP address
• Pages visited and time spent on each page
• Referral source

This information is collected via cookies and analytics tools (Google Analytics) to help us understand how visitors interact with our Site and to improve user experience.

How We Use Your Information

We use the information we collect for the following purposes:

• To respond to your enquiries and communications
• To provide information about our consulting services
• To improve our website and services
• To comply with legal obligations
• To analyse website usage and optimise performance

Legal Basis for Processing (GDPR/Privacy Act 2020)

We process your personal data on the following legal bases:

• Consent: You have given explicit consent to process your data (e.g., submitting a contact form)
• Contract: Processing is necessary to fulfil a contract or take steps at your request
• Legal Obligation: Processing is required to comply with New Zealand law
• Legitimate Interests: Processing is in our legitimate business interests (e.g., improving our services, website security)

Sharing Your Information

We do not sell, trade, or rent your personal information to third parties. We may share your information with:

• Service providers who assist us in operating our website and conducting our business (e.g., email hosting, analytics providers)
• Legal authorities if required by law

Third-Party Services

Google Analytics

We use Google Analytics to track website traffic and user behaviour. Google Analytics uses cookies to collect data about your interactions with our site. This data is anonymised and aggregated. You can opt out of Google Analytics by installing the Google Analytics opt-out browser extension or through our cookie preferences.

Google Maps

Our contact page uses Google Maps embedded iframe to display our office location. By viewing the map, you are subject to Google's Terms of Service and Privacy Policy.

Google Ads (Conversion Tracking)

We may use Google Ads conversion tracking (pixel) to measure the effectiveness of our advertising campaigns. This data helps us understand which campaigns drive enquiries and allows us to optimise our marketing efforts. You can manage your ad preferences in your Google account settings.

Data Retention

We retain personal data you provide via our contact form for as long as necessary to respond to your enquiry and maintain business records, typically for 3 years unless longer retention is required by law. Automatically collected data (via analytics) is retained for up to 26 months by Google Analytics.

Your Rights

Under the Privacy Act 2020 (NZ) and GDPR (if applicable), you have the right to:

• Access: Request access to your personal data
• Correction: Request correction of inaccurate information
• Deletion: Request deletion of your data (subject to legal obligations)
• Portability: Request a copy of your data in a portable format
• Objection: Object to certain processing of your data
• Withdraw Consent: Withdraw consent to marketing communications

To exercise these rights, please contact us at info@energshoulder.world.

Cookie Policy

Please refer to our separate Cookie Policy for detailed information about the cookies we use and how to manage your preferences.

Security

We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, alteration, disclosure, or destruction. However, no internet transmission is completely secure. We cannot guarantee absolute security of your information.

International Data Transfers

Your data may be processed and stored in multiple jurisdictions, including countries outside New Zealand. We ensure appropriate safeguards are in place for such transfers in compliance with applicable privacy laws.

Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that a child has provided us with personal information, we will take steps to delete such information and terminate the child's account.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable law. We will notify you of significant changes by posting the updated policy on our Site. Your continued use of our Site following the posting of changes constitutes your acceptance of such changes.

Contact Us

If you have questions about this Privacy Policy or our privacy practices, please contact us at:

Energshoulder Ltd
Level 3, 287 Karangahape Road
Auckland 1010, New Zealand
Phone: +64 9 555 8273
Email: info@energshoulder.world

Privacy Officer

For privacy-related enquiries, you may also contact our Privacy Officer at info@energshoulder.world.

Complaints

If you believe we have violated your privacy rights, you have the right to lodge a complaint with the Privacy Commissioner of New Zealand. Visit www.privacy.org.nz for more information.